Privacy policy

Last updated: 1 November 2026

1. Who we are

Property Care Online manages rental properties and provides property management software. We are responsible for the information described here. Contact us about privacy at info@podamibenepal.com, +977-1-0000000, Thapathali, Kathmandu, Nepal.

2. What we collect

• Your account: name, email address, mobile number, address, citizenship / ID number and PAN / VAT number where you give them, your photo if you add one, and your password (stored only in scrambled form).
• Renting and managing property: properties and units, leases, invoices, payments, repair requests and their photos, notices, and the people a lease or repair involves.
• Forms you send us: rental applications, Join us registrations (with any documents you upload), subscription requests and contact messages, and how you found us (for example a search engine or a partner's referral code).
• At the gate: buildings that use our gate service record visitors' names, phone numbers, who they visit and vehicle numbers, and parking check-in and check-out times.
• Agents and affiliates: the leads you add and the bank or wallet details you give us for payouts.
• Online payments: paying rent online is handled by the payment provider you choose (Smart Gateway, Fonepay, NEPALPAY / NCHL, Razorpay or Stripe). We receive the amount, the result and the provider's reference. We never see or store your card number, bank login or wallet PIN.
• The mobile app: when you log in, the device name, operating system and IP address of the sign-in; if you allow notifications, a notification token for your phone.
• Website visits: we count visits ourselves: the pages viewed, how you arrived, device type and browser, and the country and city worked out from your IP address. We do not store IP addresses, only a one-way code made from them.
• Google Analytics (website only): only if you choose OK in the cookie notice, the website also uses Google Analytics. Google then receives the pages you view, how you arrived, your device, browser and approximate location, and sets cookies that recognise your browser on later visits. Google Analytics does not store your IP address. The mobile app does not use Google Analytics.

3. Cookies

The website uses a session cookie that it needs to work (for example to keep you logged in). Only if you choose OK in the cookie notice do we also set cookies that tell new and returning visitors apart and remember how you first found us, and Google Analytics sets its own cookies (named _ga). If you decline, your visits are counted without them. The mobile app does not use cookies for tracking.

4. How we use it

• To run your account and the services you use: listings, applications, leases, invoices, payments, repairs, notices, gate and parking records.
• To contact you about your application, registration, message, lease, payments or repairs, by email, phone or app notification.
• To pay partners their commission and keep the accounts that the law requires.
• To keep the service secure, for example limiting repeated failed logins.
• To understand, in total numbers, how people find and use the website, so we can improve it.

We do not sell your information and we do not use it for advertising by others.

5. Who sees it

• The people your rental involves: the owner or manager of the property sees their tenants' details, leases, invoices and repairs; a service provider sees the repair they are assigned and the contact needed to do it; gatekeepers see the visitor and parking records of their building.
• Partners: an agent or affiliate who referred you sees only your name, the kind of lead and its status.
• Service providers we use: payment providers (for online payments), Google Firebase (to deliver app notifications: your phone's notification token and the notification text), Google Analytics (website visits, only if you choose OK in the cookie notice; Google's use is described at policies.google.com/technologies/partner-sites), and our email and hosting providers. They may use the information only to provide their service to us.
• When the law requires it: for example tax authorities or a court order.

6. How long we keep it

We keep your account while you use it. Invoices, payments and leases are kept as long as tax and accounting law requires, even after an account is closed. Applications, registrations and messages that did not lead to an account are kept while they are useful and then removed.

7. Your choices and rights

• See and correct: you can see and change most of your details in your account; for anything else, contact us.
• Delete your account: in the app, open Account and choose Delete my account, or email us. Your account closes at once and we erase your personal details within 30 days. Records the law requires us to keep (such as invoices and payments) stay, without your name.
• Notifications: turn app notifications off at any time in your phone's settings.
• Cookies: clear the website's cookies in your browser to see the cookie notice again and change your choice. Declining also keeps Google Analytics off.

8. Security

The website and app use encrypted connections. Passwords are stored in scrambled form, payment provider keys are stored encrypted, and staff see only what their role needs. No system is perfectly secure; if something goes wrong that affects you, we will tell you.

9. Children

Our services are for adults who rent, own or manage property. We do not knowingly collect information about children.

10. Changes

When we change this policy we update the date at the top. If a change matters for you, we will tell you by email or in the app.